Frequently Asked Questions

Yes. Our application supports a wide range of smart devices, including thermostats, security cameras, door locks, motion sensors, smart plugs, and utility meters. Once connected, you can monitor and adjust every system from your smartphone regardless of your location. The dashboard provides a unified view so you never need to switch between different manufacturer apps.

Absolutely. Our app is fully adapted for use throughout Canada. Whether your property is in Ontario, British Columbia, Alberta, Quebec, Manitoba, Saskatchewan, or any other province or territory, the app connects reliably and supports local utility integration where available. We continuously expand coverage and partner with regional utility providers for deeper data integration.

Alerts Online Limited is a technology company registered in England, headquartered at 34 Blythwood Drive, Frimley, Camberley, GU16 8TZ. Founded in 2016, our team specializes in IoT software development and mobile application engineering. While our offices are in the UK, our primary service market is Canada, where we focus all product development and customer support efforts.

Yes. Recognizing the bilingual nature of Canada, our application provides full interface support in both English and French. You can switch between languages at any time from the settings menu. All notifications, dashboard labels, and analytics reports are available in both languages to ensure accessibility for all Canadian homeowners.

The platform integrates with energy monitoring tools (electricity, gas, and water meters), home security hardware (cameras, motion detectors, door/window sensors, smart locks), climate control systems (HVAC, smart thermostats), lighting controls, and water management sensors. We continue to add compatibility with new device manufacturers each quarter based on user demand and market availability in Canada.

Yes. Push notifications are delivered within seconds of a triggered event. You can customize which events generate alerts, set quiet hours, and configure priority levels for different categories such as security, energy, and temperature. Critical security alerts (like unauthorized access attempts) can override quiet hours if you choose, ensuring you never miss an important event.

Yes. Our multi-property feature lets you add separate homes, cottages, or rental units under a single account. Each property has its own dashboard, device list, and notification profile, allowing you to switch between locations effortlessly. This is particularly popular among Canadian homeowners with seasonal cottages in Ontario, Quebec, or the Maritimes.

Yes. The app features detailed analytics that break down your energy consumption by device, zone, and time period. You can view daily, weekly, monthly, and yearly usage trends. Expense estimates are calculated based on your utility rate inputs. While these figures are informational and not guaranteed to match your exact bill, they provide valuable insight into which devices or habits contribute most to your overall consumption.

Absolutely. The app includes a scenario builder that lets you create automated routines. For example, you can schedule the thermostat to lower temperature at night, arm the security system when you leave, or turn off all lights at a set time. Routines can be triggered by time, device status, or geofencing (when your phone detects you have left or arrived at your property).

In most cases, no additional hardware is needed beyond the smart devices you already own. Our app communicates with devices over standard Wi-Fi, Zigbee, Z-Wave, and Bluetooth protocols. Some advanced integrations may benefit from a dedicated smart home hub, which we can advise on during setup consultation. We also support direct cloud-to-cloud connections with major manufacturers.

The app is available for iOS (version 15 and above) and Android (version 10 and above). It is optimized for both phones and tablets. We recommend keeping your operating system updated to the latest version for the best performance and security. A stable internet connection is required for real-time monitoring and remote control functionality.

For a typical home with 5-10 connected devices, the initial setup takes approximately 15-30 minutes. The app includes a guided setup wizard that walks you through each device pairing step by step. Account creation takes about two minutes. If you have many devices or require advanced configuration, our support team can assist you remotely during the process.

If your internet connection is temporarily unavailable, locally automated routines will continue to run as long as your smart hub or devices support offline operation. Remote monitoring and push notifications require an active internet connection. Once connectivity is restored, the app will sync any missed data and resume normal operation. We recommend a stable broadband connection for optimal performance.

All communications between the mobile app and your devices are protected with end-to-end encryption using industry-standard TLS 1.3 protocols. Your data is stored in encrypted databases on secure cloud infrastructure. We do not sell or share your home data with third parties. Access to your account requires authentication, and we support two-factor authentication (2FA) for added security.

Only users you explicitly authorize can access your home controls. The app offers household member management where the primary account holder can invite family members with customizable permission levels. You can grant full control, view-only access, or limit access to specific devices or rooms. All access invitations require confirmation, and you can revoke permissions at any time.

Our application and services are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) applicable in Canada. We only collect the minimum data necessary for the app to function, and you can request access to or deletion of your personal data at any time. Our full data handling practices are outlined in our Privacy Policy.

Download the app from the iOS App Store or Google Play Store. Open it and tap "Create Account." Enter your email address, create a secure password, and verify your email through a confirmation link. You can then begin adding your home and pairing devices immediately. The process takes approximately two minutes.

Yes. You can request full account deletion from within the app under Settings or by contacting our support team at [email protected]. Upon deletion, all personal data, device configurations, and usage history are permanently removed from our servers within 30 days, in compliance with applicable privacy regulations.

Yes. Our support team provides assistance specifically tailored to Canadian homeowners. You can reach us via email at [email protected]. We also offer in-app support chat and a comprehensive knowledge base. Support is available in both English and French, and our team is familiar with the smart home products and utility systems commonly used across Canadian provinces.