Terms of Service

1. Acceptance of Terms

By accessing or using our website, mobile application, or any of the services provided by Alerts Online Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

You must be at least 18 years of age or the age of majority in your jurisdiction (whichever is greater) to use our services. If you are accessing or using our services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and the entity you represent.

Your continued use of our website or application following the posting of revised Terms constitutes your acceptance of the changes. We recommend checking this page periodically to stay informed of any updates.

2. Description of Services

Alerts Online Limited develops and provides mobile applications designed for managing autonomous and intelligent home systems. Our platform enables Canadian homeowners to monitor and control various home systems, including but not limited to:

• Energy monitoring: Real-time tracking of electricity, gas, and water consumption, historical usage analytics, and consumption threshold alerts.
• Home security: Live camera feeds, door lock management, motion detection alerts, and integrated alarm system controls.
• Climate control: Remote thermostat adjustment, HVAC scheduling, room-level temperature management, and seasonal automation profiles.
• Expense analytics: Monthly and yearly utility cost breakdowns, device-level consumption attribution, and optimization suggestions.
• Real-time notifications: Push alerts for security events, energy anomalies, temperature changes, and device status updates.

Our services are designed primarily for users located in Canada. While our corporate office is in England, our technology infrastructure, customer support, and product features are tailored to meet the needs of Canadian homeowners and the devices commonly available in the Canadian market.

The scope and features of our services may evolve over time. We reserve the right to add, modify, or discontinue certain features or functionalities at our discretion, with reasonable notice provided to active users when practical.

3. User Obligations

When using our services, you agree to comply with all applicable local, provincial, national, and international laws and regulations. You are solely responsible for ensuring that your use of our application and website does not violate any law applicable to you.

You agree not to:

• Use our services for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorized access to our systems, servers, networks, or any accounts belonging to other users.
• Use automated tools, bots, scrapers, or data-mining technologies to extract content or data from our website or application without our prior written consent.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Transmit any viruses, malware, worms, or other harmful code through our platform.
• Interfere with or disrupt the integrity or performance of our services or the data contained therein.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of our application or any related technology.
• Use our services to collect or store personal data about other users without their explicit consent.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorized use of your account.

4. Intellectual Property

All content, materials, software, designs, logos, trademarks, trade names, text, graphics, images, and other elements available on our website and within our mobile application (collectively, "Content") are the exclusive property of Alerts Online Limited or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of England and Wales, Canada, and applicable international jurisdictions.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services and Content solely for your personal, non-commercial use in connection with managing your own home systems. This license does not include the right to:

• Modify, adapt, translate, or create derivative works based on our Content.
• Reproduce, distribute, publicly display, or publicly perform any Content for commercial purposes.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Use our branding, logos, or trademarks without our prior written authorization.

Any feedback, suggestions, or ideas you provide to us regarding our services become our property, and we may use such feedback without restriction or obligation to compensate you.

5. Disclaimers

Our services, website, mobile application, and all Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Alerts Online Limited disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.

We do not warrant that:

• Our services will be uninterrupted, timely, secure, or error-free.
• The information, data, or analytics provided through our application will be accurate, reliable, or complete.
• Any defects in our services will be corrected.
• Our application will be compatible with all third-party devices, hardware, or systems.
• Using our application will result in any specific reduction in energy costs, utility bills, or home maintenance expenses.

The data, analytics, and suggestions presented within our application are for informational purposes only. They do not constitute professional energy, security, engineering, or financial advice. You should consult qualified professionals before making decisions about your home systems, energy infrastructure, or security setup based on information obtained through our services.

The functionality of our application depends on the compatibility and operational condition of your connected devices, the quality and reliability of your internet connection, and the availability of third-party services and APIs upon which our platform relies.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Alerts Online Limited, its directors, officers, employees, agents, partners, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, or anticipated savings.
• Loss of data, goodwill, or business opportunities.
• Property damage or personal injury resulting from your use of or inability to use our services.
• Unauthorized access to or alteration of your transmissions or data.
• Any conduct or content of any third party on our services.

These limitations apply regardless of the legal theory on which the claim is based, whether arising from contract, tort (including negligence), strict liability, or any other basis, even if we have been advised of the possibility of such damages.

In any event, our total aggregate liability to you for all claims arising out of or related to these Terms or your use of our services shall not exceed the greater of (a) the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

7. Indemnification

You agree to indemnify, defend, and hold harmless Alerts Online Limited, its directors, officers, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and court costs) arising out of or related to:

• Your use or misuse of our services, website, or mobile application.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights.
• Any content or data you submit, post, or transmit through our services.
• Your negligence or willful misconduct.

This indemnification obligation will survive the termination of these Terms and your use of our services.

8. Third-Party Links and Services

Our website and application may contain links to third-party websites, services, or resources that are not owned or controlled by Alerts Online Limited. These links are provided for your convenience and informational purposes only.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. The inclusion of any link does not imply our endorsement, sponsorship, or recommendation of the linked website or its operators.

Your interactions with third-party websites and services, including any purchases or transactions, are solely between you and the third party. We strongly recommend reading the terms and conditions and privacy policies of any third-party websites or services you visit or use. Alerts Online Limited shall not be liable for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. Our Privacy Policy is available at /privacy/ and is incorporated into these Terms by reference.

By using our services, you consent to the collection and processing of your data as described in our Privacy Policy. If you do not agree with our data practices, you must discontinue use of our services.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. This choice of governing law applies regardless of your location or the location from which you access our services.

Any disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section shall prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction where such relief is necessary to protect that party's rights or property pending resolution of the dispute.

11. Dispute Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services through informal negotiation. You may initiate the informal dispute resolution process by sending a written description of your concern to [email protected]. We will make reasonable efforts to respond within 14 business days.

If the dispute cannot be resolved through informal negotiation within 60 days of your initial notice, either party may proceed with formal legal action before the courts of England and Wales as specified in Section 10.

Both parties agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action or class-wide arbitration to the fullest extent permitted by law.

12. Termination

We reserve the right to suspend, restrict, or terminate your access to our services at any time, with or without cause, and with or without notice, if we reasonably believe that:

• You have violated any provision of these Terms.
• Your conduct may expose us, our users, or third parties to legal liability or harm.
• Your account has been inactive for an extended period.
• Providing services to you is no longer commercially viable.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use our services will cease immediately.

Sections of these Terms that by their nature should survive termination (including, without limitation, Sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law) shall continue to apply after termination.

13. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and provide notice through one or more of the following methods:

• A prominent banner or notification on our website homepage.
• An in-app notification within our mobile application.
• An email notification to the address associated with your account.

Material changes will take effect no sooner than 14 days after the notice is posted. Non-material changes, such as typographical corrections or formatting adjustments, may take effect immediately upon posting.

Your continued use of our services after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using our services before the changes take effect.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect. The invalidity of any single provision shall not affect the validity of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the website or within the application, constitute the entire agreement between you and Alerts Online Limited regarding your use of our services. These Terms supersede any prior agreements, understandings, or arrangements between you and us, whether written or oral, regarding the subject matter hereof.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below: